Hurricane Helene Disaster Supplemental Nutrition Assistance Program (D-SNAP)

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Hurricane Helene Disaster Supplemental Nutrition Assistance Program (D-SNAP)

Versión en Español

People living in 25 western NC counties and members of the Eastern Band of Cherokee Indians living in zip code 28719 impacted by Hurricane Helene can apply to receive a one-time benefit to help buy food through the Disaster Supplemental Nutrition Assistance Program (D-SNAP).

To be eligible, applicants must:

  • Have suffered losses/damages related to Hurricane Helene, such as damage to property or loss of income
  • Have proof of identity and proof of residency (if available)
  • Not currently receive benefits through Food and Nutrition Services (FNS). People receiving FNS can also get extra help to buy food but do not need to fill out a D-SNAP application.
  • Certain income and resource limits may apply.

Apply for Benefits

Pre-registration is available beginning Oct. 15.

Eligible households can pre-register online for assistance three days before the program starts by using the ePASS pre-registration tool at epass.nc.gov. Once pre-registration is completed, applicants will be issued a confirmation number and will need to call 1-844-453-1117 between Oct. 18 and Oct. 24 to complete the interview part of the application.

Beginning Oct. 18 – 24, 2024, eligible households may apply for D-SNAP by phone or in person.

  • To apply by phone, call the D-SNAP Virtual Call Center at 1-844-453-1117 from 8 a.m.- 4 p.m., Monday through Friday, and from 9 a.m. – noon on Saturday and Sunday. To manage call volumes, individuals are asked to call on their assigned day based on their last name:
    • 10/18: A-G
    • 10/19: H-M
    • 10/20: N-S
    • 10/21: T-Z
    • 10/22: Open to all
    • 10/23: Open to all
    • 10/24: Open to all
  • People may apply in person on weekdays from 8 a.m.- 4 p.m. and on weekends from 9 a.m.- 2 p.m. at the following locations:
    • Alexander County: Alexander County Department of Social Services
      604 7th St SW, Taylorsville, NC 28681
    • Alleghany County: Emerson Black Building
      1375 Hwy 21 N, Sparta, NC 28675
    • Ashe County: Ashe County Department of Social Services (main office)
      150 Government Circle, Suite 1400, Jefferson, NC  28640
    • Avery County: Avery County Library (Basement)
      150 Library Rd, Newland, NC 28657
    • Buncombe County: Buncombe County Health and Human Services (main office)
      40 Coxe Ave., Asheville, NC, 28801
    • Burke County: Burke County Department of Social Services
      700 E Parker Rd, Morganton, NC 28655
    • Caldwell County:  Former Walgreens Building
      625 Harper Ave., Lenoir, NC 28645
    • Catawba County: Catawba County Department of Social Services
      3030 11th Ave Dr SE, Hickory, NC 28602
    • Clay County: Clay County Department of Social Services
      119 Courthouse Dr, Hayesville, NC 28904
    • Cleveland County: Cleveland County Schools Bus Garage
      300 Kemper Road, Shelby, NC 28152
    • Gaston County: Gaston County Health and Human Services  (DSS)
      330 Dr. Martin Luther King Jr. Way, Gastonia, NC 28052
    • Haywood County: Haywood County Health and Human Services
      157 Paragon Pkwy #300, Clyde, NC 28721
    • Henderson County: Blue Ridge Commons Shopping Center
      2111 Asheville Hwy, Hendersonville, NC 28739
    • Jackson County: Jackson County Department of Social Services
      15 Griffin St, Sylva, NC 28779
    • Lincoln County: Lincoln County Department of Social Services
      1136 East Main St, Lincolnton, NC 28092
    • Macon County: Macon County Department of Social Services
      183 Holly Springs Plaza, Franklin, NC 28734
    • Madison County: Madison County Department of Social Services
      5707 US Hwy 25-70, Suite 1, Marshall, NC 28753
    • McDowell County: McDowell County YMCA gymnasium (bottom level)
      348 Grace Corpening Drive, Marion, North Carolina 28752
    • Mitchell County: Mitchell County Department of Social Services
      347 Longview Dr, Bakersville, NC 28705
    • Polk County: Polk County Health and Human Services  Agency, Human Services Building
      231 Wolverine Trail, Mill Spring, NC 28756
    • Rutherford County: Isothermal Community College (ICC)
      Foundation Performing Arts Center, 286 ICC Loop Road Spindale NC 288160
    • Transylvania County: Transylvania County Library (Rogow Room)
      212 South Gaston St., Brevard, NC 28712
    • Watauga County: Watauga County Department of Social Services
      132 Poplar Grove Connector, Suite C, Boone, NC 28607
    • Wilkes County: Wilkes County Department of Social Services
      304 College St, Wilkesboro, NC 28697
    • Yancey County: Burnsville Town Center
      6 South Main St., Burnsville, NC 28714
    • Eastern Band of Cherokee Indians Residing in 28719:
      • Qualla Boundary, Qualla Boundary, 1526 Acquoni Rd, Cherokee, NC
      • Jackson County DSS, 15 Griffin St., Sylva, NC 28779